COVID-19 Emergency Policy and Procedures:
We recognize this is a stressful time for many and we are taking the following steps to help our residential and business customers who might be worried about paying their utility bills:
- We are temporarily suspending water and electric shutoffs for nonpayment.
- We are waiving late fees for utility bills for March 2020-September 2021.
Our Mayor has authorized an Emergency Policy and Procedure for collecting utility bills during Covid-19. We will be working with our customers to establish payment plans. Please return our Utility Customer Payment Agreement or contact Utility Billing Customer Service via email or by calling 253-922-8733.
We urge customers to do their best to continue paying their bills. The additional steps taken above do not relieve customers from paying their bills, but allows for spreading out payments over a longer period of time. If you are in need of utilities assistance, the community organization United Way may be able to connect you with programs in this area to assist in bridging the financial gap. United Way may be reached by dialing the 2-1-1 Help Line. You may also find assistance through the Department of Commerce or on the Pierce County Human Services website.
The City of Milton serves all residential, commercial and industrial customers with power, water and stormwater within the City limits. We also serve water to portions of Edgewood and unincorporated Pierce and King Counties which border the City.
Bills are sent out each month, typically mailed on 21st - 23rd of the month. Payments are due on the 15th of the following month; and past due charges of 5% are assessed on the 16th. There is no grace period for late penalties.
Paying Your Bill
You can pay your bill at City Hall, using Xpress Bill Pay online, by mail or the drop box outside the front door of City Hall. We accept VISA, Mastercard or Discover in person or over the phone. For additional resources or help getting set up to pay online, please refer to the Pay My Utility Bill Online page.